Shipping Rates

HurttaOnline is owned by our sister business Podgy Paws, located in Keswick in the Lake District. All Royal Mail tracking notifications & Paypal notifications will be in the name of Podgy Paws

We charge £3.95 postage and packaging for all orders.

We send orders via Royal Mail Tracked 48 hours

We aim to process all orders within 1-3 working days, with the majority of orders being dispatched the next working day if the item is in stock.

We aim to dispatch out of stock items of ‘Non Exclusives’ within 3-5 working days.

We aim to keep our Exclusive items in stock in our UK warehouse.  In the event they are Out of Stock they may take up to 21 days for delivery, depending on when our next delivery is due from the main warehouse in Finland.  We will keep you updated with delivery times and when we expect your item back in stock.

A Keswick dog friendly Pub & Cafe guide is also included with each parcel in the event that you decide to visit the beautiful Lake District and our sister business, Podgy Paws.

Currently we do not ship outside of the UK

ECO Friendly Packaging

We try to do our bit for the environment and post all parcels using ECO friendly packaging. The craft bags that we use are reusable if you open them carefully, in the event that you need to send us a return.


We can send you 1 exchange item per order free of charge via Royal Mail Tracked 48 hours

Please refer to our Returns Policy for details on returning and exchanging items.