We offer a 28 day return/exchange policy.
If you decide to return an item you must inform us via email at email@example.com within 14 days of receipt and include your order number, name and address in the email.
Please use the returns address label provided and write your order number in the space provided on the label. Please enclose a note explaining whether you would like an exchange or a refund.
Our returns address is:
Hurtta Online UK
Unit 5 Braithwaite Farm
Your return must then arrive with us within 28 days of receiving your item.
Shipping items back to us will be at your cost unless the item was faulty. We shall send replacement items via Royal Mail Tracked 48 hours at our own expense.
All returns must be unused and in the same condition that you received it, including the original packaging and labels attached. The product must be free of dog hair and in a re-saleable condition.
Please see our ECO FRIENDLY Packaging page, hopefully it is possible to reuse our delivery bag for your return!