We process orders Monday to Friday and have a cut off time of 2pm. We do not process orders at weekends or bank holidays.
Standard delivery £3.95. Royal Mail Tracked 48 which is a 2-4 day service, excluding weekends. We aim to process orders within 1-3 working days, with the majority of orders being dispatched the next working day.
Express delivery £8.95. Royal Mail special delivery next day before 1pm if ordered before 2pm (please see below for exceptions)
Express Delivery Orders placed before 2pm will be processed the same day (Mon to Fri), after 2pm will be processed the following working day. Orders placed after 2pm Friday will be processed the following Monday.
Exceptions on all shipping rates: Additional time may be needed for couriers to deliver at peak periods (e.g. Black Friday) or exceptional events such as industrial action – please check courier websites for the latest information.
All orders are delivered with a Keswick Dog Friendly Pub & Café guide in the event that you decided to visit the beautiful Lake District and our sister business, Podgy Paws
Currently we do not ship outside of the UK.
ECO Friendly Packaging
We try to do our bit for the environment and post all parcels using ECO friendly packaging. The craft bags that we use are reusable, if you open them carefully, in the event that you need to send us a RETURN
We send exchange items free of charge via Royal Mail Tracked 48hrs. Please read our Returns Policy for further details.
We offer a 28 day return/exchange policy.
If you decide to return an item you must inform us via email at email@example.com within 14 days of receipt and include your order number, name and address in the email.
Please use the returns address label provided and write your order number in the space provided on the label. Please enclose a note explaining whether you would like an exchange or a refund.
Our returns address is:
Hurtta Online UK
Unit 3 Braithwaite Farm
Your return must then arrive with uswithin 28 days of receiving your item.
Shipping items back to us will be at your cost unless the item was faulty. We shall send one exchange via Royal Mail Tracked 48 at our own expense. Subsequent exchanges will be at the customers expense at the current rate.
All returns must be unused and in the same condition that you received it, including the original packaging and labels attached. The product must be free of dog hair and in a re-saleable condition.
HurttaOnline is owned by our sister business Podgy Paws, located in Keswick in the Lake District. All tracking notifications from Royal Mail & Paypal notifications will be in the name of Podgy Paws.